Refunds Policy
How refunds work
When you issue your buyer a refund, the amount will be paid from the total of your Available, Processing, and On hold funds. If you don’t have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method.
For Exemple
- if you issue your buyer a $100 refund and only have $80 in Available, Processing, and On hold funds, your payout checking account or on-file payment method will be used to fund the remaining $20
When eBay refunds your buyer in an eBay Money Back Guarantee case
When eBay issues a refund to your buyer on your behalf due to an eBay Money Back Guarantee case, the amount will be automatically deducted from the total of your Available, Processing, and On hold funds. This may impact your protections as a seller.